At Sunny Braids and How to Braid by Sunny Braids, we want you to feel confident in your purchase. Because we offer both digital education and professional braiding services, refund eligibility varies depending on the product or service purchased.
The 5 Braid Actions™ Course
Money-back guarantee, no questions asked
Try the course for up to seven calendar days from your purchase date. If it isn't right for you, ask us for a refund within that window and you'll get the full course price back.
You may try the course for up to seven (7) calendar days from the date of purchase. If you decide that the course is not right for you for any reason, simply contact us within the 7-day period and request a refund.
Eligible requests will receive a full refund of the course purchase price. No questions asked.
Once a refund has been issued, access to the course, community, bonuses, and other materials included with the purchase may be removed.
Refunds will be returned to the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.
Other Digital Courses and Products
Unless a specific money-back guarantee or refund period is clearly stated on the applicable sales or checkout page, purchases of digital courses, downloads, training materials, and other digital products are considered final once access has been provided.
If you experience a technical issue that prevents you from accessing a purchased course or digital product, please contact us so we can assist you.
Sunny Braids Braiding Services
Braiding services are personalized services performed specifically for each client. Once a service has been completed, payments for the completed service are generally non-refundable, except where required by applicable law.
If you have a concern about a service you received, please contact Sunny Braids as soon as possible. We will review the situation and work with you toward an appropriate resolution when possible.
Any policies regarding appointment deposits, booking fees, cancellations, rescheduling, late arrivals, or no-shows are governed by the booking terms provided at the time the appointment is scheduled.
Promotional and Discounted Purchases
Purchasing a course during a promotion or at a discounted price does not remove an advertised money-back guarantee unless otherwise clearly stated at the time of purchase.
For The 5 Braid Actions™ course/system, the 7-day money-back guarantee applies when that guarantee is displayed as part of the offer you purchased.
How to Request a Refund
To request an eligible refund, contact Sunny Braids or How to Braid by Sunny Braids through our website and include:
- Your name
- The email address used for your purchase
- The course, product, or service purchased
- Your purchase date
Refund requests for The 5 Braid Actions™ course/system must be submitted within seven (7) calendar days of the original purchase date.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
Changes to this policy will not remove or reduce a refund guarantee that was expressly offered to you at the time of your purchase.
Contact Us
If you have questions about this Refund Policy or need help with a purchase, please contact us through the How to Braid by Sunny Braids website.
Contact form: howtobraid.com/contact
By email: [email protected]